Personal Best Worldwide Ltd trading as Nature's Nook UK
Last updated: 9 March 2026
1. Introduction
This Refund and Returns Policy applies to purchases made from Personal Best Worldwide Ltd trading as Nature's Nook UK ("we", "us", or "our") through our website.
We aim to ensure our customers are satisfied with their purchases. This policy explains your rights and the process for returns and refunds.
This policy operates in accordance with UK consumer protection legislation including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
2. 14-Day Cooling-Off Period (Online Purchases)
Under UK consumer law, customers who purchase goods online have the right to cancel their order within 14 days of receiving their item.
If you wish to exercise this right:
- You must notify us within 14 days of receiving the goods.
- You then have 14 days to return the item once you have informed us.
- Items must be returned unused, in their original condition, and in original packaging where possible.
Please note:
- Customers are responsible for organising and paying the cost of returning the item.
- We recommend using a tracked postal service, as we cannot be responsible for items lost in transit.
3. Faulty or Damaged Items
If an item arrives faulty, damaged, or not as described, you may request a refund or replacement within 30 days of purchase.
To process a faulty item return, we may ask for:
- Proof of purchase
- Photos of the damage or fault
- A description of the issue
If the item is confirmed to be faulty or damaged, we will:
- Offer a full refund, or
- Offer a replacement item, where available.
4. Return Conditions
To be eligible for a return:
- Items should be unused and in resalable condition
- Items should be returned with original packaging where possible
- Proof of purchase may be required
We reserve the right to refuse returns that do not meet these conditions.
5. Return Shipping
Customers are responsible for:
- Organising the return shipment
- Paying for the cost of returning the item
We recommend using a tracked delivery service, as Nature's Nook UK cannot be responsible for items lost or damaged during return shipping.
6. Refund Process
Once we receive and inspect your returned item:
- We will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method.
Please allow 5–10 working days for the refund to appear depending on your payment provider.
7. Non-Returnable Items
Certain items may not be eligible for return, including:
- Items that have been used or damaged after delivery
- Items returned outside the stated return periods
- Personalised or custom-made items (unless faulty)
8. Exchanges
If you wish to exchange an item, please contact us first. Exchanges are subject to product availability.
9. Late or Missing Refunds
If you have not received a refund:
- Check your bank account again.
- Contact your payment provider or bank.
- If the issue persists, please contact us.
10. Your Statutory Rights
Nothing in this policy affects your statutory rights under UK law.
Customers remain protected under the Consumer Rights Act 2015, which states that goods must be:
- Of satisfactory quality
- Fit for purpose
- As described
11. Contact Us
If you have any questions regarding returns or refunds, please contact us through the contact details provided on our website.
Business Name:
Personal Best Worldwide Ltd
Trading as Nature's Nook UK